"I say technology by itself is pretty simple. The difficult part is getting the human side to work with it. It's convincing people it's better for them."
"There's an obvious need for technology that can facilitate quality of care, productivity, etc. But the real struggle is that there is very little opportunity to fund those initiatives."
When it came to the end of the pilot [the staff] refused to give up the application. They said, 'There's no way we're going to give this up. Even in it's preliminary state, it is such a productivity lift and such an aid... we don't want to give it up'."